Technical Requirements and Troubleshooting

 

 

Technical Requirements

 

PC Operating Systems: Vista, Windows XP, Windows 2000, Windows ME, Windows 98SE

 

Browsers:      Internet Explorer v5.5 or higher

Mozilla Firefox v1.4 or higher

 

Caution: The Simulator may not work with other browsers such as MSN.

 

Java:               Version 1.4.2 or higher

 

See below for your current version of Java and instructions for downloading a free upgrade.

 

MAC Operating Systems: OS-X v10.2 or higher

 

Browsers:      Safari ONLY

 

 

 

Java Requirements

 

You should see your version of Java in a box below.

 

 

Java needs to be installed or enabled.

 

 

If a Java version is shown in the box and it is NOT version 1.4.2 or higher, you will need to download the latest version.

 

Go to www.java.com and click the Download now button.

 

If no Java version (or box) is displayed above, then either Java is NOT installed or Java is NOT enabled.  See the Troubleshooting section below.

 

 

Troubleshooting

 

Step 1.  Make sure your computer meets the technical requirements listed above.

 

Step 2.  Make sure that all three demo files (Begin_ATCsimDemo.html, ReadMeForATCsimDemo.html, and ATCsimDemo.jar) are in the same folder.  If they are not in the same folder, then put them in the same folder.

 

Step 3.  If you are a PC user, make sure that the file ATCsimDemo is a .jar file.

 

Right click the file and select properties.  The type of file should be executable jar.

 

If it is not an executable jar file, then click on the following link and download the ATCsimDemo file again. 

 

Download ATCsimDemo

 

Step 4.  After making any of the above changes, quit your browser and try to open the Begin_ATCsimDemo.html file again.

 

Step 5.  Make sure you have the correct version of Java installed and make sure that Java is enabled.

 

PC Users

First check whether Java is enabled in your browser.

 

For Internet Explorer:

 

From the Tools menu, select Internet Options....

In the Internet Options window, click the Advanced tab.

Scroll down to Java (Sun) and make sure there is a check in the box.

Click OK. (You may need to restart your computer.)

 

For Mozilla Firefox:

 

From the Tools menu, select Options....

In the Options window, click the Content icon.

Make sure there is a check in the box Enable Java.

Click OK.

 

After enabling Java, quit your browser and try to open the Begin_ATCsimDemo.html file again. 

 

If enabling Java does not fix the problem, then you will need to install the latest version of Java:

 

Go to www.java.com and click the Download now button.

 

Mac Users

Your operating system (OS-X v10.2 or higher) provides the correct version (1.4.2 or higher) of Java.

To be sure that Java is enabled in your browser:

 

From the Safari drop down menu, click Preferences....

In the new window, click the Security icon.

Make sure there is a check in the box Enable Java.

 

 

Step 6.  If you are still unable to run the Simulator, contact your system administrator.